FAQ

What are the earrings made out of?

Polymer clay! Which is a durable material (when cured correctly).

Are they hypoallergenic?

Yes! All earrings are hypoallergenic stainless steel. All pieces are nickel free and safe for sensitive ears unless otherwise stated.

Are they heavy?

Nope! Each pair of clay earrings weighs less than .5oz! Most weigh about .2-.3oz.

How do I take care of my earrings?

Always handle your earrings gently. They are durable but not indestructible. Do not sleep in earrings, get them wet, or wear in extreme conditions.

How do I clean the clay?

Use a microfiber cloth or makeup wipe to clean clay. Do not submerge in water.

How do I clean the metal?

Polish and renew metal and brass pieces with brasso or ketchup (yes, this is gross- but it really works!)

Where do you ship?

Worldwide! Although I am not responsible for any VAT taxes. These fall onto the customer.

Do you offer returns?

Due to hygienic purposes, I do not offer returns. Please be sure you are confident about your earrings before you complete your purchase!

Something is wrong/missing from my order. Who do I contact?

Email me with your order number and a picture of your package contents. loveandlouxo@gmail.com

My earrings arrived broken. Can I get a refund?

If earrings arrive broken, absolutely. If earrings break at the fault of the customer, I can offer a replacement at a discounted price but no refunds.

My packaged has not arrived/got stolen. What do I do?

Please file a claim with USPS! Once a package is out of my hands, I am no longer responsible for it.

I'd like to place a custom order. How do I do this?

Dm me on instagram or email me to start this process. Custom orders range in prices.

I'd like to inquire about wholesale.

Please see my "wholesale" section of my website for more information.

Do you have a physical store?

Nope! Maybe someday. You can find me in some boutiques & shops though.

How much do they cost?

My earrings range in prices from $7-$30. Most are $18-$22. Price is dependent on how long they take me to make and cost of material.

How do I purchase them?

You can shop directly from my website at any time. You are in the right place! Just click "shop all" and don't forget to use code LOVEYOU to save.